Customer Testimonials
Great! Clean, with amazing selection and team worked together as should for an amazing experience.
It’s my third buy from Chris and he makes it too easy! They will get you want you want.
Justin Kirby was my service advisor and he was really great. Only place I use.
Justin was awesome will definitely be back to have my car serviced at this location again.
Took my truck in for maintenance. Told them I'll come back in 7 days to pick it up. I called to see if it is ready and they don't know, he'll call me back. That's unacceptable with today's computers. He should always know the status of every vehicle in their shop. Refuses to answer his phone so I call the dealership main number and ask to talk to someone in management. The service guy calls me immediately which says all I need to know. Substandard service. The mechanics are bad news too. I had to fix ... Read More DealerRater - Jul 1, 2026
My experience at rockwall dodge is always the best.Courtney is my service guy and he does a fantastic job,that’s why I keep trusting Rockwall dodge with my promaster 3500
They had me in and out when I came for my oil change. They were also very informative about anything extra that my car may have needed at the time.
Great service today! Good to see some friends that were brought back to the team!
I had a great experience with an even better staff at the Ram, Chrysler Dodge in Rockwall
Very good experience with Rockwall CDJ. Worked out all of the details prior to even going to the dealership. Was there about 30 mins total to sign paperwork and on my way. Amado and Chad were excellent. Explained everything and made sure I was comfortable with my decision. Definitely will go there in the future. Don’t get sucked in by that other guy using his kids to push his cars. No thank you CC.
Shirley was great to work with and the entire process was pretty quick. I would recommend.
They gave me exactly what I wanted in my 26 Wagoneer. Great great people at this dealership
The best dealership around & the only one I trust taking my vehicle to for maintenance. Scheduling and getting an appointment is so easy and they get me in and out quickly.
Came in for an oil change on Monday. Was informed of an issue the tech found that would be covered by warranty. The part ilwas in stock and would be repaired by the next day. I called the next day and was told my advisor was busy but computer said it was done. I show up to pick up and am told my advisor is out sick that day and they haven't started the work but and assured it will be next. I call and am told it should be ready today [now Wednesday] and since I dont hear ... Read More DealerRater - Jun 12, 2026
The dealership was great and everybody was helpful and my sales person Austin Hickey was amazing.
Certain individuals are great and provide a good service experience but overall the dealership is hit or miss
Kevin was fantastic! He wasn’t supposed to work today. He came in to catch up on some paperwork. He saw me without help, he jumped in and took care of me, whereas others ignored my presence.
Chris Miles is respectful and great sales person. The staff at Rockwall Dodge creates a family environment. We look forward to continuing to work with them going forward. They definitely put the customer satisfaction first.
Great service and very friendly and fast! Great work and reliable. We have been with them for 10 years now
Very professional and fairly quick. Ai also spoke with one of the sales member and was very friendly.
Ron was great! Excellent customer service and he was very professional. Highly recommend this location
Ryan was very helpful and understanding. Even though I had to wait about 8 hours at the dealership, they were able to give me all the details and information I needed to get my car fixed.
I’ve been going here for years to and I can say from customer service to service advisor, they take good care of you and get you in and out in a timely manner. I highly recommend, to anyone
Very professional. Always kept me informed. Service was very fast. I was very impressed with my experience.
Justin is awesome! He is very thorough, caring, and reliable. We know we can count on his advice and guidance 100%. My son is autistic and Justin has always been so patient with Teddy’s concerns and need to keep his Jeep in great condition. Thank you, Justin!
I had an outstanding experience working with Corey Savage at the Dodge dealership in Rockwall, TX. From the moment I walked in, Corey was professional, knowledgeable, and genuinely focused on helping me find the right vehicle not just making a sale.
He took the time to understand exactly what I was looking for, answered every question thoroughly, and made the entire process smooth and stress-free. What really stood out was his transparency and attention to detail there was no pressure, just honest guidance and solid expertise.
Corey went above and beyond to make sure everything was handled efficiently, from the ... Read More DealerRater - Apr 29, 2026
Ryan was very professional and I got great customer service. Service was done quick with a reasonable price.
We went to many dealerships in the Dallas area in mid 2025 researching the Pacifica. One was Group 1 CDJR of Rockwall where we met Shirley James. She gave us spot on information we were able to use to determine exactly what we wanted and an idea of what to expect of delivery and payment. Using this we worked on our personal finances until we could afford to buy what we wanted in April of 2026. Shirely reached out to us a couple of times and we explained our situation to her. She was the only salesperson we had talked with that was ... Read More DealerRater - Apr 24, 2026
Jessica was fantastic with all my car needs. Being s customer for 5 years and will keep going back. Amazing service
Ryan was very nice and informative. They completed my oil change within the time frame listed on the website. Great service!
Ryan and the service technicians were courteous and professional. All our questions were answered and our vehicle was serviced in a timely manner. Great job!
Very professional staff. Always quick to receive your vehicle and real honest about what your vehicle needs.
Salesman Austin was great! Finance and service lacked follow through,,courtesy, efficiency.and basic service.
Justin the representative for this dealership made me feel important and at ease. Thank you
It was a wonderful experience and my service advisor was the best! I will not go anywhere else!
Great service from the sales people to the service staff! I always feel taken care of when I come here! Shout out to Justin for excellent customer service in the Service department.
I have been dealing with Chris Miles for 10 years now. He has always come through for me when buying trucks, and the only reason I buy from this dealership. Chris always goes the extra mile to see that we are 100% satisfied with our purchase. I will be a life time customer as long as Chris is there
What I liked about this dealership. First Jessica in the service department and was very nice and helpful. I came in for several things that I wanted checked out and some things done. I never felt pressured. I ended up having most done, but didn't want to pay $100 for a simple air filter. I replaced it (I'm a 80 year old woman) myself in about 2 minutes and cost me $16.79.
The other thing I liked was a ride home ( I had bronchitis) as it was going to be a very long wait. I ended up being to sick to pickup ... Read More DealerRater - Mar 20, 2026
Justin was great! Professional & helpful. Hope I get to work thru him again. A great place
Great job very nice quick service clean atmosphere and a heard working service tech They get a thumps up
Justin was professional from the first handshake to the last one! Thanks for getting me in and out!
Ron at the service desk was great. His service was the best I’ve seen at a dealership service. Will definitely be back to see him.
Erica Nemeck is the best. From this point on if she isn't there I'll come back when she is.
After reading through all negative reviews for this dealer and apologies after apologies from the Service Director and General Manager, customer service has not changed and I highly discourage anyone doing business with them. I typically don’t do reviews but after my experience, it’s a must. I went to the service center to get my new tires mounted, balanced, and an alignment done on my Jeep. After a 9-hour wait time (technicians had all sorts of problems mounting my tires), I left exhausted from the dealer. The next day I noticed my wheels where damaged / scratched and reported ... Read More DealerRater - Feb 27, 2026
I came to get an inspection on a vehicle I purchased elsewhere and was nervous that they would find something wrong or worse, tell me they found something that wasn't really there. They were honest and thorough. Although I didn't purchase the car here I will continue to go to them for service and repairs.
I feel cheated. I chose the most expensive package for a 90k routine service and also noted the check engine light was on. Got car back after 4 hours no mention of check engine light which is still on and brakes wobble when braking as high speed. Truly awful service.
They thought they fixed my car but it was the wrong part they replaced and they found what it was and replaced it no charge
They were so awesome! My Jeep overheated and I had to be towed to the dealership. I was quit the damsel in distress and Erica & Jake jumped right in and helped make my day less stressful. They got my part ordered and was only without my Jeep for a day. They communicated each step of the way and stuck to the estimate. They went above and beyond!
Customer services always the best. They know what I'm looking for in a service provider.
We had our eye on a couple of trucks at dealerships farther away and initially planned to stop by Group 1 Dodge Rockwall just to test-drive the Ram model we were considering before heading elsewhere. That plan quickly changed.
The sales rep who assisted us, Justin, made this a genuinely pleasant experience. We were upfront about our intentions from the start, and instead of pressuring us, he respected them. At no point did he come across as the aggressive, pushy car salesman many of us expect when walking into a dealership.
Justin could have easily tried to steer us outside our ... Read More DealerRater - Feb 8, 2026
Ryan in service took very good care of me and my vehicle and was very upfront with repair information and pricing.
Very friendly and will go out of the way to help as much as possible. Great staff
This is the 6th time my car has been in for the same problem. They are unable to fix it, keeping it for a month each visit l, returning it promising the issue is fixed each time only to find out three weeks later the issue is never resolved and each time it breaks again it gets worse. This time when I brought in, I asked for the same problem to be addressed along with a simple tube in my window fluid line to be replaced because it had a hole in it. I called one week later, to check ... Read More DealerRater - Jan 30, 2026
Quick service, reliable, and solid pricing. This is a great dealership - easy to book an appointment online.
Ron was a pleasure to work with, I would recommend friends to buy and have service done at this location
Chris helped us get into the Jeep Gladiator and I couldn't be more happier. He is always willing to help us when getting new vehicles! We love going to Group 1 Chrysler Dodge Jeep Ram Rockwall.
Staff was very nice, knowledgeable, and efficient.my vehicle was in and out very quickly
Excellent customer service delivers transparency, respect, clear communication, fair pricing, responsiveness, trust, and a smooth, stress-free buying experience.
I had a great experience at 1CDJR of Rockwall. Their service was excellent. Chris Miles is amazing and made the process really smooth.
The service was timely and done correctly. Fair pricing and honest about work that wasn’t needed at the time.
Captured all of my concerns and responded to each one timely and with complete explanations
Prompt courteous service. My sales lady Shirley was awesome! My enire deal was done online & by phone.
Courteous and efficient inand Something about Out with complete and thorough communication! It's a pleasure doing business ther!
Hands down the best service department. Very knowledgeable team members and the maintenance is always performed well and in a timely manner.
Sent text asking on status of Jeep. Did not get a response until 24 hours later after I sent a 2nd text.
No hassle, great discounts. Easy to work with. Would definitely recommend this dealership. Thank you
I LOVE THE YOUNG MAN THATBASSIST ME. AND APPRECIATE ALL OF THEM. My goal is to keep old red till the wheels fall off. So shes old and need some repairs. Which will get done this yr.
Great service. Got me me in for an oil change and back out the door. Service rep was awesome and will her again.
For courtesy Oil Change. Arrived at 7 00am took 3 hrs, left 10 15 am
Erica was awesome and so helpful. Kept me informed and updated every step of the way.
Rob Gott did a great job of helping me with the purchase of my new jeep grand cherokee.
Amazing service as always initially said it would take a couple hours but ended up finishing in half the time! The only team i will allow to touch my challenger even if its only an oil change
Great customer service. Ryan Maggioto was exceptional and did my inspection. Will definitely be back!
Very efficient, fast, good prices. Dealership is clean. Staff are polite. Made sure appropriate work was done and fairly priced. Would definitely go there again.
Have been going to this dealership since we moved to Rockwall. It is clean and well managed.
Excellent dealership and service department. Very nice staff and quick service. Jason Kirby was very helpful. Thank you.
Visited the dealership in the past and wasn’t sure I would return, but this time Justin made my visit a very great one and definitely return and use him.
The customer service provided is exceptional, characterized by its thoroughness and attention to detail. The information provided is accurate and reliable.
Got me checked in on time and addressed all the issues I had. Helped me with the coupons I had. Work was done and car runs like a top!
Justin was professional and friendly he listened to what was needed to be done and made it happen in a timely manner. Was not made to feel pressure to purchase additional services. I will take my Jeep back again for service.
Took for recall and said the problem was supposed to fix the problem.1 week to the day same engin like came on. Reached out to the dealership and still have not heard back its only been 2 months so I guess we are on our own and this is the dealership we bought the car from. So thank you for reinforcing that the dealership don't care after you have the car.....not happy
Justin was very nice and helpful.. HE DESERVES A RAISE. MADE MY EXPERIENCE PERFECT MOST DEFINITELY WILL BE BACK.
Checked in and the service department quickly handled my state inspection without any unnecessary stress or delay
Made an appointment a few weeks ahead of time, and we I got there I was immediately greeted. Erica, our advisor knew why I was there got my info and go lt us out there quickly. They texted as soon as the vehicle was ready and I really liked being able to pay in advance so my wife and son could pick up the vehicle.
Slow service. My service agent was busy and nobody would step up to assist. One agent told her, he was busy then spent the next half an hour talking to other service agents about lunch
They took care of the service I requested and updated me about the status of my vehicle.
They fit me in last minute and were realistic with the time frame to complete the work while keeping me informed of progress without any surprises to cost
Took my truck in for an oil change only. The service tech said it should take about an hour. I never received a notification that my truck was ready. I went back to the dealership 4 hours later to get my truck still without a notification. It had been ready for quite some time.
Christina provided excellent service and she went the extra mile to work with our warranty company to get what I needed covered.
Fast and efficient! They got us in and out in no time! Thank you CDJR!
The service department is terrible in regards to time. I had an 830 am appt for oil change/tires rotated and got there early for my appointment. It was 3 hours for this service. That seems very excessive for oil change.
Very thorough dealer service, found a potentially ruinous problem and fixed it under warranty in one day. Service advisor Justin proactively kept me informed continuously until job complete. Very pleased.
The service received at Chrysler Dodge Jeep Ram Rockwall was outstanding! Thank you, Jessica Edwards! You went above and beyond!
Great place to take your vehicle they take care of you and make sure you’re in and out quickly .
Chris and Shirley were great through the sales process, Courteous and attentive to make sure sale went smoothly and up front on all questions ask, definitely recommend to ask for them!
Chris was very easy to work with and did not pressure and after looking we were able to do most of the deal by phone
Took 1 and half hours for a scheduled oil change. Waiting room was dirty, look like ashes all over tables. Disappointed visit, i will not go back.
took too long. Two hours waiting to start. Two hours to align and oil change. Total of 4 hours is too long. I like the dealetship, but they need to get their act together.
Clean attentive to my needs and concerns for my truck. They got me in and out quickly with no issues on my truck
Advisor was great, him and the tech for the job done in a timely manner.
