Certain individuals are great and provide a good service experience but overall the dealership is hit or miss

Kevin was fantastic! He wasn’t supposed to work today. He came in to catch up on some paperwork. He saw me without help, he jumped in and took care of me, whereas others ignored my presence.

Chris Miles is respectful and great sales person. The staff at Rockwall Dodge creates a family environment. We look forward to continuing to work with them going forward. They definitely put the customer satisfaction first.

Great service and very friendly and fast! Great work and reliable. We have been with them for 10 years now

Very professional and fairly quick. Ai also spoke with one of the sales member and was very friendly.

Ron was great! Excellent customer service and he was very professional. Highly recommend this location

Ryan was very helpful and understanding. Even though I had to wait about 8 hours at the dealership, they were able to give me all the details and information I needed to get my car fixed.

I’ve been going here for years to and I can say from customer service to service advisor, they take good care of you and get you in and out in a timely manner. I highly recommend, to anyone

Very professional. Always kept me informed. Service was very fast. I was very impressed with my experience.

Justin is awesome! He is very thorough, caring, and reliable. We know we can count on his advice and guidance 100%. My son is autistic and Justin has always been so patient with Teddy’s concerns and need to keep his Jeep in great condition. Thank you, Justin!

I had an outstanding experience working with Corey Savage at the Dodge dealership in Rockwall, TX. From the moment I walked in, Corey was professional, knowledgeable, and genuinely focused on helping me find the right vehicle not just making a sale. He took the time to understand exactly what I was looking for, answered every question thoroughly, and made the entire process smooth and stress-free. What really stood out was his transparency and attention to detail there was no pressure, just honest guidance and solid expertise. Corey went above and beyond to make sure everything was handled efficiently, from the test drive all the way through financing and delivery. If you’re looking for someone who knows their vehicles, respects your time, and delivers top-tier customer service, I highly recommend asking for Corey.

Ryan was very professional and I got great customer service. Service was done quick with a reasonable price.

We went to many dealerships in the Dallas area in mid 2025 researching the Pacifica. One was Group 1 CDJR of Rockwall where we met Shirley James. She gave us spot on information we were able to use to determine exactly what we wanted and an idea of what to expect of delivery and payment. Using this we worked on our personal finances until we could afford to buy what we wanted in April of 2026. Shirely reached out to us a couple of times and we explained our situation to her. She was the only salesperson we had talked with that was patient with us and did not harass us weekly about if we were ready yet. This made her and Group 1 CDJR of Rockwall our only choice. The icing on the cake was she was busy when we went back but instead of making us wait, she introduced us to Chris Miles who really has the FORCE with him. He was great. He listened to what we wanted and then worked to locate and acquire it for us within the budget we gave him. To the dealership I really appreciate the people you have. They are a credit to your business. I will be back to buy my next vehicle. Thanks again.

Jessica was fantastic with all my car needs. Being s customer for 5 years and will keep going back. Amazing service

Ryan was very nice and informative. They completed my oil change within the time frame listed on the website. Great service!